Berkshire in Mass. planning new mobile app with Narmi

Berkshire Hills Bancorp in Boston is building a new consumer and small business mobile app and an online banking site through an expanded partnership with fintech Narmi. 

The $11.6 billion-asset company said in a press release Monday that the app will have upgrades that include personalization, savings tools, self-service capabilities and apps to support seamless money transfers and financial planning.  

Berkshire previously worked with the New York-based fintech to upgrade its consumer online account opening experience by reducing the time needed to open an account to just over two minutes. 

"Our deepened engagement with Narmi … to provide digital solutions to our consumer and small business clients will accelerate our journey towards becoming a high-performing, leading socially responsible community bank in New England and beyond,” Nitin Mhatre, Berkshire’s CEO, said in the release. 

“We believe partnering with best-in-class fintechs is one of the most cost-effective ways for a community bank to stay competitive while delivering the exceptional digital experience our customers want,” Mhatre added.