The $89 billion-asset company
said in a press release Monday that it will close 11 branches in Michigan,
eight in Texas and three in California in September.
The closures represent about
5% of the company’s total branch network.
"While we are constantly evaluating how we serve our
customers, the accelerated pace of change has us acting with even more urgency,”
Cassandra McKinney, executive director of Comerica’s
retail bank, said in the release.
"We are at the beginning of a multi-year modernization
journey,” McKinney added. "We are reimagining everything that impacts our
customers and how we best enable our colleagues.”
Comerica said it is taking other steps to modernize its retail
operations. It is adding more focused roles such as small business bankers in
strategic locations.
The company is also improving its technology
and processes to streamline customer interactions and minimize friction.
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