The $552 billion-asset company said the model will use technology
to replace teller windows. The branches will also emphasize financial advice, according to the Pittsburgh Post-Gazette.
The branches, for instance, will have video
banking machines that connect customers to live tellers when assistance is
needed with more complicated transactions.
Roughly 30 branches are being transformed now, with 50 more
expected to switch over this fall. Overall, about 1,560 locations would be
converted between now and the end of 2026.
PNC has noted that ATMs and mobile channels accounted for
two-thirds of deposit transactions in the first quarter, an increase from 59% a
year earlier.
The bank, which recently bought BBVA USA
Bancshares, recently announced that its head of retail banking is retiring. Alex
Overstrom will succeed Karen Larrimer on July 1.
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